Support Desk Services

Our Support Desk offers organisations cost-effective peace of mind for their IT support requirements. Our highly skilled technicians are able to manage queries quickly and efficiently through to resolution with procedures in place to escalate if required. Using the latest Remote Monitoring and Management services our IT support administrators can effectively manage and maintain a client’s IT infrastructure.

We offer:
•    Flexible contracts to suit most requirements
•    A single point of contact for all service and support requests
•    Our helpdesks can be hosted at either Pentos or a client's site.

In addition, our Service Desks operate tailored Service Level Agreements (SLA) with management and call prioritisation that provides customers with a high quality, flexible service to suit their business. Service request management uses a first, second and third line escalation approach and on-site technicians are available if any problem cannot be solved remotely. Our helpdesk service is also available as part of our Hardware Maintenance and Premium Support Contract packages.

For professional, expert Support Desk services that combine advanced infrastructure management technology with nearly 20 years of IT expertise talk to Pentos.